Please call at least 48 hrs before your prescriptions expire. Refills will be called the next working day. Please do not call for prescription refills after hours.
South Alamo Medical Group is here to provide exceptional healthcare services with compassion and promptness.
Beyond our normal office hours, we provide Saturday hours at our Southside 201 Clinic for our Adult and Pediatric patients.
Saturday Clinic cost only as much as a physician office visit or your insurance co-payment. It is much less expensive than urgent or emergency care.
One of our Doctors can be reached after hours by calling (210) 222-0333.
We know emergencies happen. That’s why are doctors rotate being available 24/7 to ensure we can help you in your time of need. Calls after hours should be for urgent matters only; Medications will not be refilled after hours. If it is a life-threatening emergency – call 911.
For your convenience, we have a blood drawing station for lab work at some of our locations.
We do not run the tests in our office. The laboratories will bill your insurance for the test done. We do blood work from 8:00 a.m. to 5 p.m., Monday - Friday and from 9:00 am to 1:00 pm at the Pediatric 201 Clinic. Please bring your lab request sheet and insurance card when your doctor requests blood work.
How to Register?
By providing us with your email address, you will be given access to your Patient Portal. You will then receive an email containing a link to create your account, username, and password after verifying your identity.
If you don't have an email address, we can provide you with a patient token number to register your account. If you have any questions, please feel free to speak to one of our friendly staff members by calling 210-222-0333.
New Patient Portal Powered By Updox - Coming soon!
Our new Patient Portal Powered by Updox will be released in the coming weeks. In preparation, we are making some resources available to patients that will help them navigate the new portal and all of its new features. Please take a moment to review the following short videos and the available help documentation.
Getting Started With eMDs Patient Portal Powered by Updox
DESCRIPTION: In this short tutorial, you will learn all the things you need to know to get started using your patient portal including:
a. How to access the Patient Portal
b. Reset your password
c. Allow family member access to your patient portal
DURATION: 7 minutes 39 seconds
Using Your eMDs Patient Portal Powered by Updox
DESCRIPTION: Learn all about how to use and get around in your patient portal including:
a. What's on the Home Screen
b. How to View, Download and/or Email Your Health Record
c. How to Request Your Most Recent Health Record
d. How to Access, Complete and Submit Forms to Your Healthcare Provider
e. How to Receive and Send Messages To and From Your Healthcare Provider or Facility
DURATION: 8 minutes 5 seconds
Requesting Medication Refills in Your Patient Portal
DURATION: 1 minute
Welcome to modern medicine at your fingertips.
At South Alamo Medical Group we offer a variety of options for scheduling an appointment with your doctor. We provide free, convenient, online self-scheduling for patients through our book online tab. This service allows our patients to have the accessibility to schedule their appointments 24/7 on our website, patient portal, or even on Zocdoc applications.
You can also schedule your visit by calling our main office at 210-222-0333.
The referral process is complex, requiring actions from a variety of entities.
Because of this, it’s helpful to understand the considerations and steps that take place after your provider has decided that you would benefit from the expertise of a specialist. Referrals are sent via email, text, and by letter upon request. If your provider has told you a referral will be made and you have not heard anything within at least a week, please call 210-222-0333 to check on the status of your referral
For more information about our after hour care or our walk-in and new patient policy, please call us at (210) 222-0333.
If you think you or a loved one is having a life-threatening emergency, go to the nearest emergency room.
7355 Barlite Blvd Suite 201, 78224 For Pediatric Patients (0-17 years)
Extended facility hours:
- Saturday: 8am-12pm
Insurance & Billing
We have partnered with HealthSpring, Humana, and WellMed to care for Seniors with Medicare Advantage benefits. We encourage you to familiarize yourself with your insurance benefits, including deductibles, co-payments, and covered benefits.
- AARP United Healthcare
- Aetna (POS, HMO, Open access, Medicaid, CHIP)
- Community Health Plans (Medicaid, Chip & Comm.)
- Aetna Medicare (HMO & PPO)
- Coventry Commercial
- Amerigroup Community Care (Medicaid, CHIP) MMP
- Assurant Health
- BCBS of Texas (HMO, PPO, Medicare Advantage PPO)
- Entrust/ Texas True Choice
- Beech Street PPO
- First Health (Harrington)
- First Health PPO
- First Health WC
- Golden Rule Company
- Great West Healthcare
- Group & Pension Administrators (PHCS)
- Health Payors Org
- Healthsmart Preffered Care
- Humana (EPO, HMO, PPO, Gold Classic, HMOX)
- Humana Tricare
- ITPE/ Health & Welfare Fund
- Labores National
- Mail Handlers Benefit Plan
- Max. or Administrative Svs.
- Medicare Part B
- Medicare Railroad
- Meritain Health
- National Assoc. of Letter Carrier
- Oscar Health Plan (Commercial & Market place)
- PS Health Plan Solutions
- PHCS Savility
- Secure Horizon Wellmed
- Secure Horizon by United Healthcare
- Sheet Metal Workers
- Superior Health plans (Medicaid, Chip, Medicare Advantage)
- Superior Ambetter
- Texas True Choice
- Tricare for Life
- Traditional Medicaid
- United Healthcare
- Wellmed Healthsprings
We are committed to building a successful physician-patient relationship with you and your family. Your clear understanding of our Patient Financial Policy is important to our professional relationship. Please ask if you have any questions about our fees, our policies, or your responsibilities. It is your responsibility to notify our office of any patient information changes (i.e. address, name, insurance information, phone contact and email etc).
The patient is expected to present an insurance card at each visit.
All co-payments and past due balances are due at time of check-in unless previous arrangements have been made with a billing coordinator. We accept cash, check or credit cards. Absolutely no post-dated checks will be accepted.
Insurance is a contract between you and your insurance company. In most cases, we are NOT a party of this contract.
We will bill your primary insurance company as a courtesy to you. In order to properly bill your insurance company we require that you disclose all insurance information including primary and secondary insurance, as well as, any change of insurance information. Failure to provide complete insurance information may result in patient responsibility for the entire bill. Although we may estimate what your insurance company may pay, it is the insurance company that makes the final determination of your eligibility and benefits. If we are out of network for your insurance company and your insurance pays you directly, you are responsible for payment and agree to forward the payment to us immediately. If your insurance plan is one with which we are not a participating provider, you will be responsible for payment in full. Including but not limited to those charges above the usual and customary allowance. However, as a courtesy, we will file your initial insurance claim and if not paid within 30 days you will be responsible.
Self-pay accounts are patients without insurance coverage, patients covered by insurance plans in which the office does not participate, or patients without an insurance card on file with us.
It is always the patient’s responsibility to know if our office is participating with their plan. If there is a discrepancy with your information, the patient will be considered self-pay unless otherwise proven. Self-pay patients will be referred to the Family Assistance Program to apply for a discount rate prior to initial appointment. If application is declined by patient, self-pay patients will be required to bring cost of office visit at initial appointment and will be asked to make payment arrangements for the balance. Please ask to speak with a billing coordinator to discuss a mutually agreeable payment plan. It is never our intention to cause hardship to our patients, only to provide them with the best care possible and the least amount of stress.
South Alamo Medical Group offers a Sliding fee Discount program to all who are unable to pay for their services and receive care at the following locations: 7355 Barlite Suites 301, 201, 504 and 4203 E. Southcross Blvd.
The discount program eligibility is based on applicant’s ability to pay and assures not to discriminate on the basis of age, gender, race, creed, disability, or national origin. Eligibility rate is determined by the Federal Poverty guidelines. Please ask our admitting staff or contact the Financial Assistance Program Coordinator at (210) 928-4870 to see if you qualify for the program.
We accept assignment on Medicare claims. Medicare patients will be expected to pay their yearly deductible (if not met) and 20% co-payment.
If at the time of service you provide Medicare card and have an HMO replacement with other Primary care provider, you will be fully responsible for the services provided to you.
If your coverage is active, we will file your claim. Please bring proof of coverage to each visit.
If at the time of service you provide Medicaid card and have an HMO replacement with other Primary care provider, you will be fully responsible for the services provided to you.
If you need assistance or have questions.
Please contact the Billing Department between 8:00 a.m. and 4:30 p.m., Monday through Friday at 210-242-2000.
It is our office policy that all past due accounts be sent two statements. If payment is not made on the account, a single phone call will be made to try to make payment arrangements.
If no resolution can be made, the account will be sent to the collection agency, or attorney, and possible discharge from the practice. In the event an account is turned over for collections, the person financially responsible for the account will be responsible for all collections costs including attorney fees and court costs. Regardless of any personal arrangements that a patient might have outside of our office, if you are over 18 years of age and receiving treatment, you are ultimately responsible for payment of the service. Our office will not bill any other personal party.
The charge for a returned check is $35 payable by cash or money order.
This will be applied to your account in addition to the insufficient funds amount. You may be placed on a cash only basis following any returned check.